Especially in the online space everybody calls themselves a guru or expert. They often point to some nonsense certification that they think proves it. But what I look for is how many people have they helped. That tells me everything about a person.

I have an experience from a few years ago that sums up my career. My name is Robert and I’ve had an HVAC company in Ohio for over 30 years. One night I received a call from a gentleman in California. He told me his elderly parents live in my area and they needed my help. Read more here...